IT Service Management
Manage your IT Assets and Systematically Assign and Resolve Issues in your Company
Request Demo
sales@safify.tech faris@safify.tech +966 56 176 3380
Reporting and Investigation
Quick forms for launching tickets. More detailed action form for investigation and future preventions.
Asset Management
Manage and track assets across your organization. Assign to employees and locations. Bind mac addresses to network devices
Network Scan
Identify all active devices on your network in minutes. Easily onboard new devices directly from the network
Features of IT Service Management
Incident Management
- Launch Ticket
- Link asset
- Attach image
- Ticket Management
- Ticket assignment
- Escalate ticket
- Track in real-time
- Investigation Report
- Detailed forms
- Resolution
- Root Cause Analysis
- Ticket Closure
- Form Approvals
- Proof of Work
Asset Management
- Register asset
- Bulk upload
- Single creation
- Edit & delete
- Register asset type
- Create, update & delete
- On & Off Network asset types
- Asset assignment
- User assignment
- Location assignment
- Asset Status
- Available
- In use
- In repair
- Disposed
- Traceability
- Asset History
- Asset logs
- Linked ticket logs
Knowledge Base
- Solution Forum
- Identify repeated issues
- Quick resolution
- Pool of common issues
- Dashboard
- Asset metrics
- Resolution and Response Time Averages
- Efficiencies and team performances
- Issues and ticket patterns
- On-demand custom metrics
- Reports
- Tickets summary
- Investigation reports summary
- Assigned asset summary
- User scores summary
- Network scan summary
- On-demand custom reports
Network Scan
- Add assets directly from your network
- Discover active devices on network
- Agentless scanner
Resource Directory
- User Management
- Site and Location Management
Notifications and Alerts
- Email notifications on every step of the ticket cycle from launching to closure
- Announcements by admin to the entire user base
Customizations on Request
- Custom asset fields
- Custom alerts
- Dashboard additions
- And much more..
